Spa Policy

Wanserene Organic Spa & Massage Policy
Dear Value Customers.  Thank you for patronage. Please respect staff, customers, and each other. We have reserved the right to refuse service to anyone that may be disorderly or disrespectful

Reservation and Cancellation Policy
In order to have the full massage session.
Please arrive at least ten minutes before your scheduled appointment time.
You may cancel or reschedule your appointment without charge, up to 24 hours before your scheduled appointment time.
Same day cancellations with less than 3 hours notice will be charged full-service price.
Same day cancellations with at least 3 hours notice will be charged 50% of the scheduled service price.
If you do not call to cancel or show up for your appointment, you will be charged full price for the scheduled service.

Massage Session Policy
If, within the first 15 minutes of your massage, you are not satisfied with a service you receive, please tell the massage therapist you would like to speak with the supervisor.  We will then change the therapist for you.